Please read these terms and conditions carefully before using this website. By using this website you accept these terms and conditions. If you do not agree to accept these terms and conditions in full, please exit this website.
About these terms and conditions
Your use of this website creates a legally binding agreement between MG Caravans and you, the user of this website. We may change these terms and conditions at any time by publishing a new version on our website.
Use of our website by you
We license you to use our website provided that:
you are over 18 years old; and
you use our website only in accordance with these terms and conditions.
Our website is designed to enable you to submit requests to us. When you access our website, you are agreeing that your use of our request forms will be in accordance with these terms and conditions.
Unless you have first obtained our written consent, you are not permitted:
to alter any material downloaded from our website;
to incorporate any material downloaded from our website into any other work or publication in any form;
to reproduce (except as specified above), transmit or distribute material downloaded from our website to others by any means;
to create and/or publish a link to any part of our website without our prior written consent; or
to download, use or copy all or any part of our website for any commercial purpose.
You must not use, or permit the use by any other person of our website: in any way which is defamatory, offensive, abusive, indecent, obscene or menacing; in any way which violates or infringes the rights of any person or organisation (including but not limited to, intellectual property rights, rights of confidentiality and rights of privacy); in any way which is illegal or unlawful; to introduce a virus, trojan horse, worm or other disruptive program or item whatsoever; in any way which may cause our website or its functionality to be impaired or interrupted in any manner; to attempt any unauthorised access to any part or component of our website; or in any way which is not authorised by us or which is in breach of these terms and conditions.
We may alter or withdraw our website or any part of it without notice at any time for any reason without incurring any liability to you or to any third party.
Content of our website
Our website does not constitute an offer by us to sell the products or provide the services described within it. Whilst we do try to keep the information provided on our website accurate and up to date, we reserve the right to alter specifications and prices at any time and, as set out below, we do not accept liability for any errors or omissions.
Making a purchase
We accept most major credit & debit cards, paypal and cash, we do not accept payments by cheque and items will not be despatched without cleared funds. We may take payment in person, over the telephone, online or by email. The order shall only be deemed as accepted once payment has been recieved, confirmation given and item despatched.
If you are not satisfied with your product you have a right to return it within 30days from the date of purchase, in order to return the item it must be in the original packaging, undamaged. You must have the receipt or proof of purchase and the item must be returned at your own cost. In the event that you have paid for shipping this element of the transaction is non-refundable.
Complaints Handlind Procedure
If you have a complaint in regard to any aspect of your experience with MG Caravans we would like to hear about it. We strive to offer the highest level of customer service we can and need to understand areas in which we can improve. So please follow this procedure in order to make us aware: All complaints are dealt with as swiftly and amicably as possible.
Please put your complaint into writing, this can be in the form of an email or letter - for email please use firstname.lastname@example.org, for post please send to MG Caravans, York Way, Royston, Hertfordshire, SG8 5HL and address for the attention of Samantha O'Brien.
Please ensure that you include as much information as possible within your complaint such as your name, contact details, vehicle, dates etc in order for us to investigate fully
Your complaint will be acknowledged within 2 working days of receipt
We aim to offer a full response within 7 working days, subject to the investigation required however we always endeavour to keep the customer informed of the progress.
If you are unhappy with the response given to your complaint, you can escalate your complaint to Gaynor Bannister using the same details as above.